As part of the transition to a "cheaper" solution, we moved a bunch of our web servers from our data centers (which were once run by in-house employees with domain knowledge) to the vendors. Lo and behold, stuff stopped working, particularly applications' ability to connect and perform database operations.
So that's all the back story. Here was the kicker...this dba for the vendor wanted us to know that she skipped the gym to get our products, that our customers rely on, up and running again.
Never ever tell a customer that you are really put out by their request. Some analogies:
- "I'll have you know I'm missing my high colonic to make you this bagel"
- "I skipped my nap to perform this hysterectomy"